Who do I contact for online learning support? Contact: Online Learning and Instructional Design 1.906.217.4276 firstname.lastname@example.org When are the online learning offices open? Monday - Friday 8:30 am-4:30 pm EST How do I login to myBay for the first time? Your username and password are in your acceptance letter which was delivered to your home. Your default username is firstname.lastname (e.g. john.doe). Your default password is comprised of the word Welcome (capital W), followed by a comma, then your ID number. For example, if your ID number is 12345, then your password will be: Welcome,12345. Steps for setting up your myBay account: Go to the Password Manager –> access by going to baycollege.edu, hovering your mouse over the gold myBay tab in the menu, and then clicking Password Manager in the dropdown menu. Login with your default username and password. Review and accept the security policy. Setup 3 secret questions. Change the default password. If you struggle to remember your account information you may want to save your username, security questions, answers, and password on paper for future reference. I forgot my username and/or password. What do I do? Your single username and password are used to login to Blackboard, myBay, and Bay’s e-mail. If you can login to one of these three services, but not another, then there may be an issue with that service rather than with your username and/or password. If you forgot your username and/or password: Go to the Password Manager –> access by going to baycollege.edu, hovering your mouse over the gold myBay tab in the menu, and then clicking Password Manager in the dropdown menu. Click Forgot Password. Enter your username and then click submit. Answer the security questions which you created when you first setup your account You will be given a new generated password. Copy generated password onto paper. Click continue. Enter your username and the generated password. Enter new information to create a new password. Be sure to follow the password requirements that may pop up if you do not create an acceptable password. Login using your username and the new password that you just created. I just signed up for online classes. Why am I not able to login to Blackboard? The college runs a “snapshot” process that sends information off to Blackboard three times a day. If you just registered for courses you may need to wait for the process to run. The snapshot process runs three times daily, around 8 a.m., 12 p.m., and 4 p.m., EST. I keep getting kicked back to the login page / when I try to login only a blank page loads. How can I fix this problem? Cookies are files stored on your computer or device that allows a web site to store information and then access that information every time you go back to a site. One of the many items a site stores in a cookie file is login information. If you have encountered one of the issues described above you may need to delete this cookie information that is being stored in your browser. How to clear Cookies in Mozilla Firefox: Open Firefox. Find and click on the button on the right side of the browser that looks like 3 horizontal lines. Click options. Click the privacy tab. Click clear your recent history. Set Time range to clear to: Everything. Click the checkbox next to "Cookies". Click the "Clear Now" button. Click OK. How to clear Cookies in Google Chrome: Open Google Chrome. Click the menu drop down button. Click settings. On the upper left side click History. Click "clear browsing data...". Change the field next to the text “obliterate the following items from” to say “the beginning of time”. Select "delete cookies and other site and plug-in data". Click clear browsing data. How to clear Cookies in Internet Explorer: Open Internet Explorer. Click the gear in the upper-right corner. Click Internet Options. In the "General" tab under browsing history click delete. Select cookies. Click delete. Click OK and close the Internet Options popup. How do I use Blackboard or myBay? At the beginning of each semester the Online Learning department offers Training Orientation for Online Learning Students (T.O.O.L.S ). Plan to attend one of these training sessions if you have questions about Blackboard or myBay. You can also contact Jonathan Coons if you have specific questions. A virtual Blackboard T.O.O.L.S tutorial is available in Blackboard. To access, go to Blackboard (online.baycollege.edu) and login using username: student1 and password: student1. Then click the TOOLS course under the My Courses tab. A virtual myBay T.O.O.L.S tutorial is available in myBay. To access, login to myBay (mybay.baycollege.edu) and then click TOOLS 1 – Training and Orientation under the Quick Links heading. Can I complete a course in Blackboard if I only have the ability to access the course with a mobile device? Not all features and content are accessible using mobile devices. In some situations you will need access to either a computer or laptop in order to successfully complete an online course in Blackboard.